Processing customer inquiries and orders is a central task in sales and in the customer center. Our SAP® solution CSK Order helps you to significantly reduce the time spent on these processes. Stop dealing with paperwork and create more transparency in your company through automated digital processes.
Time eater number one in the processing of customer inquiries, is the use of diverse channels are used: Orders reach your employees as e-mail attachments, in paper form and - even today - by fax. We consolidate these various input sources at one point for you and install a preliminary section with OCR processing on the system side. Thanks to automated assignment of the scanned data in your SAP® system (e.g. by header and item data, customer, customer number), your employees receive exactly the information they need. They can find all inquiries and orders received in a central overview and immediately see where something still needs to be processed.
CSK Order for example, maps the price variances of purchase orders compared to calculated quotation values. Assignment to the correct processor, customer material, quotation and other material numbers is also automatic. If you are familiar with these processes in your daily work, you will notice at the latest now: I save a lot of time, because I no longer have to search for various numbers and designations!
Other advantages of our SAP® solution:
- The original of the order remains available at all times
- A modular system architecture ensures flexibility
- There are numerous language packages available if you operate internationally
- User-friendly creation of sales orders
- SAP®-integrated solution in familiar interface
- Numerous filter and search options
- Supplementary documents such as e-mails or notes can be attached and are securely archived
We have evidence
The solution is interesting, but you need tangible evidence of the successful use of our software solution? CSK Order is part of the AFI Solutions product portfolio. Here you can find some success stories of satisfied customers: VAHLE, HARTING, Lapp. We are proud to serve well-known companies, such as. WEZ, Porta, Ernstings Family and Rose System Technology to be able to count among our customers.
Your interest is piqued and you would like to learn more? In a personal webcast, our CEO Stephan Kaup will be happy to explain more about how CSK Order works.
Tel: +49 571 78435 10
