From receipt of order to receipt of payment - with our Order2Cash solutions based on SAP optimize your entire sales process. Automated workflows, clear approvals and seamless integration into your accounting system ensure smooth processing and accelerate cash flow.
🟥 Automate order processes - Efficient recording, processing and invoicing for faster throughput times.
🟥 Accelerate incoming payments - Transparent processes, error-free invoices and optimized dunning.
🟥 Optimize customer communication - Digital documents, automated notifications and fewer queries.
To guarantee these benefits for you, we work with solutions from our partner AFI Solutions (a DOXIS company) as well as with CSK products.
Rely on maximum flexibility: DOXIS modular solutions adapt precisely to your requirements.
Select modules, integrate them seamlessly and scale them at any time. This keeps document processing efficient, agile and future-proof.
Order-to-Cash encompasses all steps in a company's sales process—from the initial customer inquiry, through quoting, order entry, delivery, and invoicing, to the recorded receipt of payment. In SAP, the process is primarily mapped via the SD (Sales & Distribution), FI (Finance), and MM (Materials Management) modules. O2C is the sales-side counterpart to the procurement-side Purchase-to-Pay (P2P).
The typical SAP O2C process consists of five phases: (1) Pre-Sales with inquiry and quotation, (2) Order entry and order confirmation, (3) Shipping and delivery note, (4) Billing with invoice creation, (5) Accounts receivable and payment receipt. Each phase can be automated—fully or partially, depending on maturity.
This includes: inquiry and quote management, customer master data maintenance, credit checks, order entry (manual or via EDI), delivery scheduling, shipping processing, invoicing, payment matching, accounts receivable management, dunning, remittance advice and direct debit notifications, as well as all financial correspondence with customers.
O2C maps the sales process (you sell — money comes in), P2P the procurement process (you buy — money goes out). Both processes are closely interlinked in SAP: A Order This triggers an O2C process at your supplier; your own order is part of your P2P. Both benefit from similar optimization levers — automation, workflow control, straight-through processing.
Three key factors: faster cash flow through reduced DSO (Days Sales Outstanding), less manual work through automated data entry and posting, and fewer errors through validated interfaces. Studies cite typical improvements of 20–40% in DSO—actual results depend heavily on the initial situation.
Manual order entry from PDFs and emails, media discontinuities between sales and accounting systems, lack of status transparency for sales and customers, fragmented financial correspondence (each reminder runs differently), delayed invoicing, manual payment allocation, and inefficient dunning.
Directly. The faster an order is captured, delivered, and invoiced, the sooner the money comes in. Delays in any single step—like late invoicing or delayed payment reconciliation—cost liquidity. An optimized O2C reduces working capital and makes cash flow more predictable.
Days Sales Outstanding (DSO), order lead time, order confirmation rate without manual intervention, invoicing error rate, payment receipt rate within the discount period, dunning level distribution, and the proportion of documents that can be processed automatically.
All common channels: Email with PDF attachment, traditional mail via scan, EDI (with all common standards such as EDIFACT, ANSI X12), SAP Ariba Network, online shop integrations, OCI/cXML interfaces, as well as direct SAP user input. Fax incoming documents can also be digitized if needed.
Incoming documents are centrally recorded; for PDF attachments, AI-powered OCR recognizes the relevant fields (customer number, articles, quantities, prices). RPA bots check the extracted data against SAP master data, supplement missing information, and generate the sales document in SAP. Anomalies go to an operator workplace, while standard cases are processed automatically.
AI takes over the reading and classification — it recognizes which document type has been received and which fields have which meaning. RPA handles the rule-based follow-up steps: transferring data into SAP, master data reconciliation, validation, and workflow initiation. Together, they replace the majority of manual data entry work.
The system classifies the document as "requiring clarification" and places it in a workflow for processing. There, the processor sees all source data, the SAP suggestions, and the specific discrepancies. After correction, the document returns to the standard workflow. AI models learn from such corrections for future cases.
Via a central monitoring dashboard that consolidates all incoming orders, their current processing statuses, and results. Drill-down to individual documents is possible, as are aggregates for reporting and forecasting. The dashboard can be customized based on roles.
Yes. Framework agreements, customer terms and conditions, discount scales, customer-specific material numbers, alternative delivery dates—all of this is incorporated into automated processing, provided the corresponding master data is maintained in SAP.
Standard orders can be processed from receipt to order confirmation in less than a minute. For documents that require review, the processing time by employees is the limiting factor—but even here, the preparatory work done by AI/RPA typically reduces the workload by 60–80%.
From the delivery or the contract document, an invoice document is automatically generated. This creates the actual invoice. Outgoing invoice as PDF, ZUGFeRD hybrid document or pure XInvoice. For the E-invoicing compliance let's put the Cloud Billing Conversion Service (CBCSon.
Shipping is handled directly from SAP – via email, print, or through the Peppol network. Peppol is often mandatory for government recipients. Shipping is managed via the SmartDocs Suite with monitoring: you can see at any time which Invoice when and to whom it was sent.
Yes, both. Our O2C solutions are available for SAP ECC and S/4HANA (on-prem as well as cloud). In the case of a planned S/4HANA migration, we assess whether the O2C optimization makes sense to be addressed before, during, or after the migration.
Mainly SD (Sales & Distribution), FI-AR (Accounts Receivable Accounting), FI (Finance), and MM (Materials Management). For specific requirements, also SD-BIL (Billing) and SAP CAR (Customer Activity Repository) for retail customers.
Highly dependent on the scope. A pure optimization of a sub-area (e.g., only order entry from email inboxes) is productive within 6-10 weeks. A complete O2C optimization including order processing, invoicing, and FI correspondence typically takes 3-6 months, depending on the complexity of your landscape.
Three cost blocks: one-time implementation in the five- to (rarely) six-figure range, ongoing license and cloud costs (mostly usage- or transaction-based), and optional maintenance. We will compile specific figures after a brief preliminary needs discussion – the business case can be credibly established in a 1-2 day workshop.
Three phases: (1) Analysis Workshop – your current processes, pain points, quick win identification. (2) Concept and Pilot – we implement the biggest lever first and put a pilot customer or pilot segment into operation. (3) Roll-out and Stabilization – scaling to all customers, training AI models, establishing monitoring.
Recommended. A pilot with a selected input channel or a defined customer segment makes the added value visible without requiring the entire company to be restructured. Typical pilot duration: 6-10 weeks. Afterwards, you decide on the rollout based on concrete figures.
