With the help of an SAP user survey, Consult-SK GmbH got to the bottom of the question of how the COVID-19 pandemic in 2020 has affected work in SAP. How digital are SAP users? And how did the switch to the home office go?
Results at a glance (excerpt):
- For half of the respondents, COVID-related constraints did not result in a challenge
- Only 35 % of the survey participants receive the documents they need for their work directly in SAP.
- Only 16 % were in favor of preferring to work from home
- 59 % share the desire for more transparency regarding the current processing status of their own transactions in SAP (21 % "fully agree", 38 % "tend to agree")
"Germany is lagging behind when it comes to digitization" - this phrase has been repeated again and again in social debates for a decade. Too much work is still done with paper. Against the backdrop of the Corona-related restrictions in the world of work, this topic took on an unprecedented urgency.
The Consult-SK Ltd. took these circumstances as an opportunity to find out, specifically in relation to its own field of activity, how SAP users coped with location-independent working in 2020. And the results give cause for hope, because only 4 % of the total of 136 respondents said they receive the documents they need for their work predominantly on paper.
Half of the survey participants also stated that they had not perceived any challenges with regard to SAP use. So the transition seems to have been smooth here. Nevertheless, 43 % of the participants agreed with the sentence "Since the outbreak of the COVID-19 pandemic, it has become more urgent in my company to find digital solutions" with "tend to agree", 20 % fully agreed.
There is room for improvement. Although the digital handling of documents is on the rise, for example, media discontinuities, e.g., from the e-mail program to the SAP system, cause unnecessary time wasters. Only one-third of respondents (35 %) stated that they receive most of the documents they need digitally in the SAP system. For end-to-end process transparency, avoiding a media break is a decisive step forward.
You can download the complete study results here download as PDF for free.
Any questions? Then let's enter into dialog together. Please feel free to contact us. E.g. by mail at stephan.kaup@consult-sk.de